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Creating your organisation

Ripple creates your organization on the Wallet-as-a-Service (Palisade) platform during onboarding. After setup is complete, your designated administrator receives an invitation email with a link to activate their account.

Didn't receive an invite?

If you haven't received an invitation email, check your spam folder and then contact support@palisade.co.

Accept your invitation

  1. Open the invitation email from Wallet-as-a-Service (Palisade).
  2. Click the activation link.
  3. Follow the prompts to set your password and complete account setup.

Sign in for the first time

  1. Navigate to the Wallet-as-a-Service (Palisade) console URL provided during onboarding.
  2. On the Enter Your Organization page, enter your organization name and click Continue.
  3. On the Welcome page, enter your email address and password, then click Continue.
  4. On the Verify Your Identity page, open your one-time password application (for example, Google Authenticator or Authy), enter the code, and click Continue.

Wallet-as-a-Service (Palisade) supports two authentication methods. Your organization's administrator configures which method is available.

Username and password

Username and password is the default authentication method. Sign in with the credentials you created during account activation.

Single sign-on (SSO)

If your organization has configured SSO with a third-party identity provider (such as Google, Okta, or PingFederate), your organization's login page redirects you to your identity provider after you enter your organization name. Authenticate through your provider to complete sign-in.

SSO must be configured before inviting users

The authentication method is locked to each user at invite time and cannot be changed afterward. If your organization uses SSO, an administrator must configure it before sending invitations. See Single sign-on for setup instructions.

After you sign in, the Wallet-as-a-Service (Palisade) console displays the following main sections:

  • Home — View a summary of your organization's activity.
  • Vaults — Create and manage vaults and the wallets within them.
  • Controls — Configure MPC quorums and approval groups.
  • Devices — Add and manage mobile and CloudSign devices for MPC signing.
  • Connections — Open connections to external platforms.
  • Address book — Manage counterparties and their blockchain addresses for outgoing transactions.
  • Notifications — View notifications and alerts.
  • Settings — Manage users, roles, API credentials, and security settings.
Your organization starts empty

A new organization has no vaults, wallets, devices, or policies configured. Follow the getting started checklist to set up each component step by step.

Invite additional users

After you complete your own setup, invite other team members to the organization.

  1. Navigate to Settings > Users.
  2. Click Invite a user.
  3. Enter the user's email address, first name, and last name.
  4. Assign a role:
    • Owner — Full access to all platform features and settings, including organization management.
    • Administrator — Full access to all platform features and settings.
    • Proposer — Can manage wallets and initiate transactions.
    • Approver — Can review and approve transactions and other pending actions.
    • Viewer — Read-only access to wallets, transactions, and reports.
    • Auditor — Read-only audit access to organization activity.

See User roles and permissions for a detailed breakdown of what each role can do.

Choose the authentication method before you invite

If your organization supports both username/password and SSO, set the correct default authentication method before sending each invitation. The method is permanent for that user. See Single sign-on for instructions on changing the default method.

Next step

Set up the devices and MPC quorum you need to create wallets:

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